Freight forwarder
- We' ve been evolving for 20 years to support your growth.
- D&figroupe organizes your transport operations in France and abroad.
Freight forwarder
- We' ve been evolving for 20 years to support your growth.
- D&figroupe organizes your transport operations in France and abroad.
Expertise & versatility
Roissy CDG freight forwarder
Our story is that of a small freight forwarding company based at Roissy CDG, founded in 2005which has grown to become a key player in the international supply chain.
Défi Groupe has always remained true to its fundamental principles: active listening to its customers, proactive monitoring of its operations, special attention to its employees, and a commitment to ethics and the environment. That's what we owe our growth to.
Born from the meeting of professionals from various sectors of the logistics and transport industry, Défi Groupe has evolved thanks to a wealth of skills and personalities, well-versed in the techniques and rules of their profession. We have grown, but we remain firmly attached to the values of the original small company, the multi-skilled freight forwarder who worked close to his customers.
Our long-standing customers
Proactive
Our main mission is to ensure that your transport and logistics operations run smoothly. At Défigroupe, your goods are continuously monitored. Your dedicated contact person monitors the progress of your parcels from departure to their final destination. If anything goes wrong, we take charge of resolving the problem before you know it.
Flexibility
From our first job as a freight forwarder, we have come to appreciate the multiplicity and complexity of your needs and constraints. Our path was then directed (and continues to be) towards the diversification of our skills, notably through the acquisition, creation and integration of other companies into the group. Today, Défigroupe can support you across your entire supply chainwhatever your field of activity, your products, your destinations or your deadlines.
Expertise
At Défigroupe, we understand the intricacies of every stage of the supply chain. From road, air and sea freight to logistics, distribution and customs management, our team is made up of seasoned experts who are fully conversant with regulations, customs procedures and industry best practices. When you entrust your goods to us, you benefit from the experience and know-how accumulated over the years that have shaped our expertise.
Reliability
It's essential that your goods reach their destination safely and on time. That's why we have rigorous tracking and quality control processes in place. We invest in state-of-the-art technology to monitor every stage of your shipments in real time. What's more, our network of partners and carriers is carefully selected for its reputation for reliability. We do our utmost to ensure that your parcels are in safe hands every step of the way.
Custom solutions
Constantly evolving solutions
For 20 years, we have been offering and developing our solutions:
- in transport
- in logistics
- in bond
From partnerships with major groups to privileged relationships with SMEs, Défigroupe has built up a climate of trust and loyalty. We implement innovative solutions to meet the requirements of each customer, drawing on the versatility and responsiveness of our staff, our commitment to reliability and rigor, the attentiveness of our services and our transparency.
Our long-standing network of partners and the constant growth in volumes handled guarantee perfect control of lead times and costs, in strict compliance with our commitments.
Tailor-made solutions, whatever the size of your business. Service, whatever the urgency. Trust and reliability for a human approach to customer satisfaction.
Carbon footprint
Towards an efficient, green and ethical supply chain
D&fi's determination to meet the ever more demanding expectations of its customers naturally leads it to place quality, the environment and safety at the heart of its policy. Human qualities, respect for our natural environment and the assurance of our well-being are, for us, the keys to success and shared confidence. All our certifications and approvals underline the recognition and excellence we owe you.
The Kyoto Protocol, signed in 1998, includes absolute emission reduction commitments for 38 industrialized countries, with an overall reduction of 5.2% in carbon dioxide emissions by 2012 compared with 1990 levels. The commitments entered into by developed countries entail the implementation of emissions permits, enabling emission rights to be bought and sold between industrialized countries.
Committed to preserving the environment, Défi Groupe takes action for the planet. Have you already integrated environmental protection and sustainable development into your strategy? Défi Groupe can help you with its GREEN offers.
F.A.Q.
The role of the freight forwarder?
A freight forwarder is a player in the logistics chain, acting as an intermediary between shippers and carriers. Its role is to plan, coordinate and optimize the transport of goods, selecting the best routes and modes of transport, and ensuring compliance with current regulations.
Why use a commission agent?
Using a freight forwarder simplifies the shipping process. You entrust an expert with the management of all logistical aspects, from planning to delivery, allowing you to concentrate on your core business. At Défigroupe, we have strong relationships with carriers and can negotiate advantageous rates for you.
What services does Défi Groupe offer?
As your freight forwarder, we take care of the planning, coordination, documentation and tracking of your shipments. We handle your entire supply chain, from pick-up at your premises to final delivery to your customers or distributors. Our expertise enables us to optimize your costs and ensure that your goods reach their destination safely and on time.
What are the formalities involved?
As an experienced freight forwarder, we handle all customs formalities and ensure that your goods comply with local and international customs regulations. This includes preparation of documents, classification of goods and compliance with customs duties.
What measures are needed to ensure quality?
We attach great importance to the quality and safety of goods throughout the supply chain. We carefully select our suppliers and partners, ensuring that they meet high standards of quality and safety.
We carry out regular quality checks at various stages of the supply chain to ensure that goods meet the required standards. We also use state-of-the-art technologies, such as product traceability and real-time monitoring, to quickly identify and resolve any quality or safety issues.
In terms of safety, we have strict protocols for handling, storing and transporting goods, in line with current regulations. We also train our staff in good safety practices, and are committed to maintaining a safe environment throughout the supply chain. In addition, we work closely with our customers to understand and proactively respond to their quality requirements.
How do we select our partners?
We attach great importance to managing relationships with our suppliers. We have established solid partnerships based on trust, transparency and collaboration. We maintain regular communication with our suppliers to ensure a mutual understanding of needs and expectations.
When selecting our partners, we carry out an in-depth evaluation based on criteria such as product quality, reliability, production capacity, ethical and environmental standards, and ability to meet deadlines. We give preference to suppliers who share our values and commitment to operational excellence. This approach enables us to work with the best partners to guarantee our customers' satisfaction.
How do we handle your damage?
Our damage handling procedure is thorough and methodical. When you take out Advalorem insurance, our customer service team will provide you with the support you need to complete your file with peace of mind and file your claim on time. Don't forget to take out this insurance for all high-value merchandise: our team is available to answer any questions you may have.